![]() I was in the room the entire time and the hotel phone never rang, nor did she leave a message. I never received a call.Īfter going back to the front desk, at 12:30am to follow up, MILAGROS, adamantly said she called my room. This conversation ended approximately 10:25pm. MILAGROS, stated she would call me in my room within 20mins to give me an update on how she planned to address my concerns. ![]() I then spoke with the front desk manager, MILAGROS, who gave me a nominal discount ($30) off my bill and said she would speak with housekeeping for additional credits. The Supervisor, KIRIL, left for the day (I was told he would be working all evening) and, another front desk clerk, MADINAH, hung up the phone when I disagreed with her. I left my room at 8:15pm and as per SIERRA, expected housekeeping to clean my room within the 2hours I planned to be out of again.Īt 10:20pm, instead of going to my room, I sought confirmation that my room was cleaned. After 3 attempts to call housekeeping & the front desk, I spoke with front line staff person SIERRA who assured me the manager, KIRIL, will contact housekeeping to clean my room after 8pm as I requested. When returning to my room, after being absent for 9 hours, I found it still was not cleaned. But not for my company hosting annual conferences here, I will never return to this hotel.
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